AI customer service phone agent
Most support calls are the same handful of questions. An EXTRAVOX agent answers them instantly from your help content, so customers never wait on hold — and your team spends its time on the cases that really need a person.
20 free minutes · No credit card needed · Live in < 1 hour
Why customer support use an AI voice agent
Long hold times
Every caller is answered immediately, even at peak times.
Repetitive tickets
Returns, delivery times, opening hours and account questions are answered from your knowledge base.
Lost context on escalation
When a human is needed, the call is transferred and the full transcript is in your dashboard.
What your agent handles
- FAQs answered from your help centre content
- Return, refund and delivery policy questions
- Account and order questions you document
- Warm transfer to a human agent
- Recorded, transcribed calls for quality review
Set up in four steps: create an assistant, add your knowledge, connect a phone number and go live. See how it works.
Example conversation
Caller: What's your return policy for sale items?
Agent: Sale items can be returned within 14 days for store credit. Would you like me to start a return for you?
Caller: Actually, I'd like to speak to someone about a damaged item.
Agent: Of course — I'm connecting you with our team now and passing along your details.
Customer support: common questions
What does the agent use to answer questions?
Your own content: upload help articles, policies and FAQs as a knowledge base. The agent answers from it and says so when it doesn't know.
Can it replace our support team?
It's designed to take the repetitive calls off their plate, not to remove the humans. You decide what it handles and when it transfers.
Can we review what it said?
Every call is recorded and transcribed, so you can listen back, read transcripts and refine the agent's instructions.
More use cases
Let your next call be answered by AI
Start with 20 free minutes. Your first agent can be live before your coffee gets cold.