Acceptable use policy

This policy forms part of our Terms of Service. It sets out what you must not do with EXTRAVOX. Because EXTRAVOX places real telephone calls to real people, the rules here are stricter than for ordinary software — misuse affects people who never agreed to anything.

1. Telephone conduct

You must not use EXTRAVOX to:

• Place automated or pre-recorded calls to people who have not given the consent the law requires — including, in the United States, calls that would breach the Telephone Consumer Protection Act.
• Call numbers on a do-not-call register you are required to honour.
• Call outside legally permitted hours in the recipient’s location.
• Falsify or disguise caller identification, or impersonate another person, business or public body.
• Record calls without the consent or notice the law requires — see the Privacy Policy.
• Continue calling someone who has asked not to be contacted.
• Place calls to emergency services.

2. Deception

You must not use EXTRAVOX to run scams, phishing, fraudulent charity appeals, fake technical-support operations, or any scheme designed to obtain money or credentials by deception. You must not configure an assistant to deny being automated if asked directly.

3. Harmful and illegal content

You must not use EXTRAVOX to harass, threaten, defame or intimidate; to distribute material that is unlawful in the jurisdictions involved; to promote violence or hatred against people on the basis of a protected characteristic; or for anything involving minors that would be unlawful or exploitative.

4. Regulated advice

Do not use assistants to give medical, legal or financial advice that would require a licence, or in any setting where a mistake could cause physical, financial or legal harm without a human reviewing it. AI voice assistants mishear and misunderstand.

5. Technical misuse

• No attempts to breach, probe or disrupt the platform or other customers’ accounts.
• No reverse engineering, resale or white-labelling of the platform except under a written agreement with us.
• No sharing of account credentials outside your organisation, and no circumventing plan limits or minute allowances.
• No automated scraping of the platform beyond our documented API.

6. Enforcement

If we believe this policy has been breached we may limit, suspend or terminate access. Where the circumstances allow, we will contact you first and give you a chance to put things right. Where there is an immediate risk of harm — to people receiving calls, to us, or to the platform — we may act without notice.

Accounts terminated for breach are not refunded.

7. Reporting misuse

If you have received an unwanted call you believe came from EXTRAVOX, or you have seen the platform misused, tell us at [email protected]. Include the phone number and the approximate time and we will investigate. We take this seriously — reports of this kind are handled ahead of ordinary support.

8. Contact