Terms of service

These Terms of Service (“Terms”) are a legal agreement between you and EXTRAVOX AI, LLC (“EXTRAVOX”, “we”, “us”), a limited liability company registered in the United States at 131 Continental Dr, Suite 305, Newark, DE 19713. They govern your use of the EXTRAVOX platform at app.extravox.ai, this website, and any plan you buy.

By creating an account, buying a plan or using the platform you accept these Terms. If you do not accept them, do not use the service.

1. What EXTRAVOX is

EXTRAVOX is a no-code platform for building AI voice assistants that answer inbound telephone calls, place outbound calls and talk to visitors on your website on your behalf. You configure an assistant in plain language, connect a telephone number, and the assistant handles calls according to your instructions.

EXTRAVOX is a tool. You decide what your assistants say and who they call, and you are responsible for those decisions.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract. If you use EXTRAVOX for an organisation, you confirm you are authorised to bind that organisation to these Terms.

3. Plans and billing

3.1 Subscriptions bought in the dashboard

Plans bought in the EXTRAVOX dashboard are subscriptions that renew automatically at the end of each billing period — weekly, monthly or yearly depending on the plan — until you cancel. This is important, so we will be plain about it:

• You are charged at the start of each billing period by our payment provider (Stripe or PayPal), at the price shown when you subscribed.
• You can cancel at any time from the billing page. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for.
• Each plan includes a fixed allowance of call minutes per billing period. The allowance resets at the start of each period and does not roll over.
• Plan limits — included minutes, number of assistants, phone numbers and knowledge bases — are shown on the plan at the point of purchase and apply for that period.
• Phone numbers bought through the dashboard are billed as their own recurring subscription, shown at purchase, and can be cancelled separately.
• New accounts include a free trial allowance of 20 minutes. No card is needed for the trial and nothing is charged unless you choose a plan.

3.2 One-off access periods

If you bought access through an authorised EXTRAVOX storefront as a one-off period, that purchase is for a fixed period and does not renew. When the period ends, access stops until you buy another. Buying while you still have time remaining adds the new period to the end of your current one.

Access is delivered electronically and is normally available within minutes. See our Delivery Policy.

4. Your account

You are responsible for keeping your login credentials secure and for everything done through your account. Tell us promptly at [email protected] if you believe your account has been accessed without your permission.

5. Telephone calls, recording and consent

This section matters more than any other. Read it.

5.1 You are responsible for how calls are made

EXTRAVOX places and answers calls on your instructions. You — not EXTRAVOX — are responsible for ensuring those calls comply with the law in every jurisdiction you call into. Depending on where you and the called party are, that may include:

• Telephone consumer protection and automated-calling rules, including in the United States the Telephone Consumer Protection Act (TCPA) and applicable state equivalents, which restrict automated and pre-recorded calls to consumers without prior express consent.
• National and internal do-not-call registers.
• Permitted calling hours.
• Rules requiring accurate caller identification. You must not use EXTRAVOX to misrepresent who is calling.

5.2 Call recording consent is your obligation

Calls made through EXTRAVOX are recorded and transcribed so that you can review them. Recording a telephone call without adequate consent is unlawful in many places. Several US states require the consent of every party to the call, and in the United Kingdom, the European Economic Area and other jurisdictions, recording requires a lawful basis and clear notice.

You are responsible for obtaining any consent required and for giving any notice required before a call is recorded. We strongly recommend configuring your assistants to announce at the start of each call that the call is being recorded.

5.3 Telling people they are speaking to an AI

Some jurisdictions require that a person be told when they are interacting with an automated system rather than a human. You are responsible for meeting any such requirement, and we recommend that your assistants disclose that they are automated.

5.4 Emergency calls

EXTRAVOX is not a telephone service and must not be relied on to reach emergency services. Do not configure assistants to place emergency calls.

6. Acceptable use

Your use of EXTRAVOX is subject to our Acceptable Use Policy, which forms part of these Terms. Breaching it may result in suspension or termination.

7. Fees, taxes and payment

Prices are shown at checkout in the currency indicated and are exclusive of taxes unless stated otherwise. Applicable sales tax, VAT or GST is calculated and shown at checkout based on your location.

Payment is taken by our payment providers. We do not store your full card details.

8. Refunds and cancellation

You can cancel a subscription at any time from the billing page; it then ends at the close of the current paid period. Refunds are governed by our Refund Policy, which sets out when a refund is available and how to request one, and which preserves any statutory rights you have as a consumer.

9. Service availability

We work to keep EXTRAVOX available and reliable, but we do not guarantee uninterrupted service. We may carry out maintenance, and we depend on third parties including telephony and AI providers whose outages can affect the service. We will give reasonable notice of planned maintenance where we can.

10. Your content and your customers’ data

You keep ownership of the instructions, prompts, knowledge bases and other material you put into EXTRAVOX, and of the call recordings and transcripts generated for your account. You grant us the licence needed to host and process that material in order to provide the service.

Where your assistants handle personal data belonging to your own customers, you are the data controller and we act as your processor. See our Privacy Policy.

11. Our intellectual property

EXTRAVOX, its software, interfaces and branding remain our property. Nothing in these Terms transfers ownership to you. You may not copy, reverse engineer or resell the platform except as the law expressly permits.

12. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if we are required to by law, or if your use poses a security or legal risk to us or others. Where the circumstances allow, we will contact you first and give you a chance to put things right.

If we terminate your account for something other than your breach, we will refund the unused portion of any period you have paid for.

13. Disclaimers

AI voice assistants can misunderstand, mishear, or produce inaccurate output. EXTRAVOX is provided “as is” and, to the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Do not use EXTRAVOX as the sole means of handling anything where an error could cause harm — medical, legal, financial or safety-critical matters included.

14. Limitation of liability

To the fullest extent permitted by law, and except where these Terms say otherwise:

• Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data.
• Our total aggregate liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, this section does not affect your statutory rights.

15. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of EXTRAVOX in breach of these Terms or the law — in particular claims arising from calls you made, recordings you took, or consent you failed to obtain.

16. Changes to these Terms

We may update these Terms. If a change materially reduces your rights we will give at least 30 days’ notice by email or in the dashboard before it takes effect. Changes do not apply retrospectively to a period you have already paid for.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The courts of that state have exclusive jurisdiction, except that if you are a consumer resident elsewhere, you keep the benefit of any mandatory protections and the right to bring proceedings in the courts of your place of residence.

Before starting formal proceedings, please contact us at [email protected]. Most disputes can be resolved quickly that way.

18. Contact