Terms and conditions

By continuing to use the Extravox AI platform (https://extravox.ai), you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Free Trial

We offer a one-time free trial of 20 minutes to allow you to test the platform. Once the trial is over, you will need to subscribe to a paid plan to continue using the service. Trial usage is subject to the same terms and policies as paid use.

2. Billing & Refunds

Access to Extravox AI is provided through monthly and yearly subscription plans. All payments are processed via Stripe. Due to the nature of our digital service, we do not offer refunds—neither partial nor full—under any circumstances.

You can cancel your subscription at any time through your account dashboard. Once canceled, you will not be charged again, but no refunds will be issued for prior charges.

We reserve the right to modify our pricing, features, or subscription terms at any time, with or without prior notice.

3. User Responsibilities

By using Extravox AI, you agree to be fully responsible for how you utilize the platform, including the behavior and actions of your AI voice assistants. You must not use the platform for any illegal, abusive, harassing, or fraudulent purposes.

Violations of this policy may result in account suspension or termination without prior notice.

4. Data Collection & Usage

We collect and store data related to your usage, including but not limited to call audio, call transcripts, and interaction logs. These are stored securely and are accessible from your user account for analysis and optimization.

By using our service, you consent to this data collection for the purpose of improving and delivering our services.

5. Cookies and Analytics

We use cookies and analytics tools on our website to understand user behavior, enhance user experience, and improve our service. By using our website, you agree to our use of cookies in accordance with our Privacy Policy.

6. Communication

By signing up, you agree to receive important account-related communications via email. We may also send occasional product updates and promotional emails. You can unsubscribe from marketing emails at any time, but transactional emails (like billing or service alerts) will continue.

7. Eligibility

Our platform is intended for users aged 18 and older. By using Extravox AI, you confirm that you meet this age requirement.

8. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page and become effective immediately. Your continued use of the platform constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions about these terms or your account, please contact us at: [email protected]